07548080457

Privacy Policy

Last updated: [25/02/2026]
At Offgrid808 (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your information when you:

  • visit offgrid808.co.uk
  • contact us by phone, email, social media or contact form
  • request a quote
  • book caravan/trailer servicing, repairs, solar, 12V, gas or related work

We aim to keep this policy clear and easy to understand.

1. Who we are

Offgrid808
Website: offgrid808.co.uk
Email: offgrid808@icloud.com
Phone: 07548080457
Business area: North Lincolnshire

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

2. What personal data we collect

We may collect and process the following personal data:

Information you give us

  • Name
  • Phone number
  • Email address
  • Address / postcode (for callouts and quotes)
  • Details about your caravan/trailer and the work you need
  • Photos or videos you send us (for fault diagnosis/quotes)
  • Messages you send via forms, email, WhatsApp, Facebook, Instagram or similar

Information we collect when we do work for you

  • Service/repair history
  • Notes about faults, parts fitted, and work completed
  • Invoice and payment records (limited to what’s needed for accounting)

Website usage data (if your site uses analytics/cookies)

  • IP address
  • Browser/device type
  • Pages visited
  • Date/time of visit
  • Referring website/source

This is usually collected through cookies or analytics tools (if enabled on your website)

3. How we use your personal data

We use your data to:

  • Respond to enquiries and provide quotes
  • Book and carry out services/repairs/installations
  • Contact you about appointments, updates, parts or follow-up work
  • Send invoices/receipts
  • Keep service records
  • Improve our services and customer experience
  • Manage and protect our website
  • Meet legal, tax and accounting obligations

We only use your information where we have a valid legal reason to do so.

4. Lawful bases we rely on (UK GDPR)

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the situation, we rely on:

  • Contract – where we need your data to provide a quote, book work, or carry out agreed services/repairs.
  • Legitimate interests – for running and improving our business, handling customer enquiries, maintaining service records, and protecting our business from fraud or misuse.
  • Legal obligation – where we need to keep records for tax/accounting or comply with legal requirements.
  • Consent – where required (for example, certain marketing communications or non-essential cookies, where applicable).

If we rely on consent, you can withdraw it at any time.

5. Sharing your personal data

We do not sell your personal data.

We may share your data only where necessary with:

  • Accountants/bookkeepers
  • Payment providers / banking services
  • Website hosting provider / website support provider
  • Email or communication providers
  • Parts suppliers (only where needed to source parts or process an order)
  • Professional advisers (for legal/accounting support)
  • Insurers (if relevant to a claim or incident)
  • Authorities/regulators, if required by law

We only share the minimum information needed.

6. How long we keep your data

We only keep personal data for as long as necessary for the purpose it was collected, including legal, tax and accounting requirements.

Typical retention periods may include:

  • Enquiries/quotes not proceeding: up to [6–12 months]
  • Customer job records/invoices: up to [6 years] (for tax/accounting/legal record keeping)
  • Website analytics data: according to your analytics/cookie settings
  • Marketing contacts (if used): until you unsubscribe or withdraw consent

We may keep data longer if required by law or if needed to deal with disputes/claims.

7. Payments

If you make a payment to us, payment details are usually processed by your bank or our payment provider. We do not store full card details on our website or systems (unless you use a third-party payment provider and they handle this securely).

8. Website cookies and analytics

Our website may use cookies and similar technologies to:

  • help the site function properly
  • understand how visitors use the site
  • improve performance and user experience

Some cookies are strictly necessary. Others (such as analytics cookies) may require your consent.

You can manage cookies through your browser settings and, where available, through our website cookie banner/settings. The ICO says websites should tell users about cookies, and get agreement for non-essential cookies.

9. Marketing communications (optional section)

If we send marketing messages (for example by email or text), we will only do so where permitted by law.

You can opt out at any time by:

  • clicking “unsubscribe” in emails (if available), or
  • contacting us directly at [your email] / [your phone]

We do not send spam.

10. How we protect your personal data

We take reasonable steps to keep your data secure and prevent unauthorised access, loss, misuse or disclosure. These measures may include:

  • secure devices/accounts
  • password protection
  • limited access to customer information
  • trusted service providers
  • secure handling of paperwork and records

No system is 100% secure, but we work to protect your information as best we can.

11. Your data protection rights

Under UK data protection law, you may have rights including the right to:

  • be informed about how we use your data
  • access the personal data we hold about you
  • request correction of inaccurate data
  • request erasure of your data (in some circumstances)
  • restrict processing (in some circumstances)
  • object to processing based on legitimate interests (in some circumstances)
  • data portability (in some circumstances)
  • withdraw consent (where consent is the lawful basis)

These rights are not absolute and may depend on the reason we are using your data.

To make a request, contact us at offgrid808@icloud.com.

12. How to complain

If you have any concerns about how we use your personal data, please contact us first and we’ll do our best to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. ICO guidance for small organisations explains privacy notice requirements and complaints routes.

13. Third-party links

Our website may contain links to other websites (for example, social media pages or suppliers). We are not responsible for the privacy practices of other websites. Please check their privacy policies separately.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements. Please check this page occasionally for updates.

The “Last updated” date at the top shows when this policy was last revised.

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